Refund policy

🌸 PurelyBloom Return & Refund Policy

Last Updated: April 2026

The PurelyBloom Confidence Promise 💖

We created PurelyBloom because we know how personal feminine care is — and how frustrating it can feel when something just doesn’t work.

So we made this simple and stress-free:

Use your PurelyBloom soap as directed for up to 30 days. If you don’t feel confident, comfortable, and completely happy with your results, we’ll gladly refund you. No need to send anything back.

💕 Our Promise Terms

To keep things fair and lovely for everyone, here are a few gentle guidelines:

  • Give it a little time
    Our formula works with your body’s natural balance, so we ask that you use it for at least 14 days before requesting a refund.
  • First order only
    Our promise applies to your first purchase (up to 3 bars).
  • One promise per customer
    This guarantee is limited to one refund per person, household, or shipping address.
  • 30-day window
    You must request your refund within 30 days of delivery.
  • Proof of purchase
    Just have your order number or confirmation email ready.

💌 How to Request a Refund

We’re here for you, always.

Simply email us at support@purelybloom.co with:

  • Your order number
  • A quick note about your experience

We’ll respond within 1–2 business days and take care of everything for you 💕

✨ Orders with Discounts

If you purchased during a sale or used a discount code, your refund will reflect the amount you actually paid.

🎁 Gift Orders

If your PurelyBloom was a gift:

  • The original purchaser can request a refund (returned to their payment method)
  • If you’re the recipient, reach out to us — we may offer you store credit instead 💗

📦 Damaged, Incorrect, or Defective Items

Oh no — that’s not the PurelyBloom experience we want for you.

If something arrives damaged or incorrect, email us within 7 days at support@purelybloom.co with:

  • Your order number
  • A clear photo of the issue

We’ll make it right with either a replacement or full refund — your choice.
And don’t worry, we’ll cover any related shipping.

🚚 Orders Not Received

If your order says delivered but you didn’t receive it, contact us within 14 days.

If your package is lost in transit, we’ll happily reship it or refund you.

💳 Refund Processing

  • Refunds are sent back to your original payment method
  • Please allow up to 10 business days for processing
  • Banks may take additional time to post funds

If anything feels off, just email us — we’ll look into it right away 💌

💭 A Quick Note

We truly care about every PurelyBloom customer. While we’re always here to help, we may gently decline refunds if we notice patterns of misuse or abuse of our policy.

🌍 For EU Customers

If you’re located in the EU, you have the right to return unused items within 14 days of delivery, in line with consumer protection laws.

💗 Changes to This Policy

We may update this policy from time to time to keep things clear and fair. Any changes will be posted here with a new date.

🌸 Need Help?

We’re always just an email away:

support@purelybloom.co
Response time: within 1–2 business days