Shipping policy

PurelyBloom Shipping Policy

Last Updated: February 2026

Thank you for shopping with PurelyBloom. Below are the details of our shipping process and policies.

Shipping Times

Please allow 1–3 business days for order processing before shipment. Processing times may vary depending on order volume, packaging, and carrier schedules.

Once your order has shipped, delivery typically takes 7–15 business days, depending on your location. Please note that shipping times may vary due to factors outside of our control, including carrier delays or customs processing.

During high-volume periods or peak seasons, slight delays may occur. If so, we will notify you via email with updated delivery information.

Customs, Duties, and Taxes

For international orders, any customs duties, taxes, or additional fees are the responsibility of the customer. PurelyBloom is not responsible for charges incurred once the shipment reaches the destination country.

Order Tracking

Once your order has shipped, you will receive a confirmation email with a tracking number. This allows you to monitor your shipment and view estimated delivery updates.

Address Accuracy & Changes

Please ensure that your shipping address is accurate at the time of purchase. We process orders quickly, so there is a limited window (approximately 12 hours) to request changes.

If you need to update your address, please contact us as soon as possible at:
support@purelybloom.co

Lost, Stolen, or Missing Packages

PurelyBloom is not responsible for lost or stolen packages marked as delivered.

If your tracking shows “delivered” but you have not received your order, please:

  • Check around your property (front door, mailbox, garage, etc.)
  • Ask neighbors or household members
  • Contact your local carrier for additional details

If your package is still missing, contact us within 15 days of the marked delivery date, and we will assist you further.

Damaged Orders

If your order arrives damaged, please contact us within 15 days of delivery. Be sure to include:

  • Your name
  • Order number
  • A clear photo of the damaged item and packaging

Please keep all packaging materials, as they may be required for claims.

Incomplete Orders

If your order is missing items, please email support@purelybloom.co within 15 days of delivery with:

  • Your name
  • Order number
  • Email address
  • Description of missing item(s)
  • Photo of what you received

We will ship the missing items at no additional cost. Refunds are not issued for missing item claims.

Incorrect Items

If you received the wrong product, please contact us within 15 days of delivery with:

  • Your name
  • Order number
  • Email address
  • Description of the issue
  • Photo of the item received

We will send the correct item at no additional cost. Refunds are not issued in these cases.

Contact Us

If you have any questions or need assistance, please contact us at:

support@purelybloom.co
Response time: within 1–2 business days